Privacy Policy

Last updated: [insert date of publication]

1. Who we are

The data controller is ExpertBrokerUK (“we”, “us”). Address: 3rd Floor, 86-90 Paul Street, London EC2A 4NE. Contact: Enquiries@ExpertBrokerUK.com · +44 7754 997890 · expertbrokeruk.com.

2. Data we collect

Enquiry/contact form: name, email, phone, loan type, loan amount, property location, your message and your consent record.
When you apply for finance: identity documents, address, company details, property, financial and credit information needed by lenders.
Communications: emails, WhatsApp messages and call notes.
Website data: IP address, browser/device data and cookie data (see Cookies below).

3. How and why we use it (lawful bases under UK GDPR)

To respond to your enquiry and take steps at your request before entering a contract – contract / pre-contract steps.
To source and arrange finance, sharing your information with lenders, valuers and solicitors – contract and legitimate interests.
To meet legal obligations such as anti-money-laundering checks – legal obligation.
To run and secure our website and keep records – legitimate interests.
To send marketing, only where you have opted in – consent (withdraw at any time).

4. Who we share data with

Lenders and their agents, valuers, solicitors, identity/credit reference agencies (via lenders), our IT, email, website hosting and form providers. We do not sell your data.

5. International transfers

Some service providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement/Addendum.

6. How long we keep it

Enquiries that do not proceed: typically up to 2 years. Client files: typically up to 6 years after our relationship ends, or longer where required by law.

7. Your rights

You have the right to access, rectify, erase, restrict, object to processing, data portability, and to withdraw consent. Contact Enquiries@ExpertBrokerUK.com. You may also complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113), though we would appreciate the chance to address your concerns first.

8. Cookies

We use strictly necessary cookies to run the site and, only with your consent, analytics or marketing cookies. You can change your choices at any time via the cookie settings link in the footer or your browser settings.

9. Security

We use reasonable technical and organisational measures to protect your data, including encrypted (HTTPS) form submission.

10. Changes

We may update this policy; the latest version will always be on this page.